We want your shopping experience at Dearly Southern Co. to be smooth and easy!
We hope you love each item you receive but if for some reason you don't,
we are here to make your return process go as smooth and easy as possible.
Please see our simple returns policy below.
If you have any questions, contact us.
( our hours are 10:00 AM EST-5:00 PM EST Monday-Friday)
We are CLOSED on Saturdays & Sundays
Please email us at firstname.lastname@example.org
We accept returns for refund postmarked within 10 days from the date you placed your order. We accept returns for store credit for non-final sale items up to 14 days from the date you place your order. Refunds are issued back to the original method of payment or with an online credit.
Returns must be received unwashed, unworn, and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
Shoes must be returned in their original box and placed inside an additional shipping box for protection. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
Jewelry, sunglasses, and hats are returnable if they are in new condition only please take notice they are not exchangeable in any case. Jewelry, sunglass and hats are not returnable if they are in the sale section.
Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks, and Final Sale/Clearance category items are final sale and may not be returned or exchanged. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost if applicable.
Original shipping is not refundable on any shipment created or returned. Refunds are processed within 7 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
How Do I Make A Return?
You can return items via an insured carrier of your choice to:
Dearly Southern Co. Returns
PO BOX 2440